+372 5284 100
info@ecoslider.comReturn Policy
Return Policy
Products may be returned or exchanged in certain cases, particularly if they do not meet the declared quality or were damaged during transport. Below are the main conditions under which returns are accepted.
We provide several options in case of damaged part
Defects or Transport Damage
If you receive an item with a factory defect or damage that occurred during shipping:
- Notify us via email within 3 business days of receiving the product.
- Document any damage on the delivery note in the presence of the courier or immediately after opening the packaging.
- Take clear photos of the defect and include a brief description in your email
- Return or replacement is only possible if the product has not been used, the greenhouse or vertical farm has not been installed, and the protective film has not been removed from the polycarbonate panels or metal frame..
We reserve the right to conduct an inspection before making a final decision on return or replacement.
If You Change Your Mind
If you decide to return the product for reasons not related to quality, the following conditions must be met:
- No more than 14 calendar days have passed since the date of receipt.
- The product is in its original packaging, with no signs of assembly or use.
- Protective films have not been removed, all components are intact, and the packaging is undamaged.
- A refund is processed to the buyer's bank account. All transportation costs related to the return are the responsibility of the buyer.
- A refund is possible only after the product has been inspected at the warehouse and its condition has been confirmed.
How to Arrange a Return
- Email us at info@ecoslider.com with a description of the issue and photos.
- Receive a confirmation and return instructions from our team.
- Deliver the product to our warehouse at:
Piloodi tee 4, Soodevahe küla, Rae vald, Harjumaa, 75322, Estonia - When returning the product, it is necessary to provide the original invoice and a valid personal ID.
Please note:
Custom orders (e.g. greenhouses of non-standard size, color, or glazing) cannot be returned, unless the product has a verified manufacturing defect.